The scanner glass for the RSPF is dirty.Clean the long, narrow scanning glass.

The original size cannot be correctly detected if the original is curled or folded.Straighten the original.

First check the connection between your PC and Machine.

      Window

1. Press window key+R and will appear Run Box. Write cmd in this Run Box then click OK. This will bring up the command prompt (Black Box).Then type  ping□ ip address of machine.

For example: ping  □ 192.168.100.50 Ip address of machine.

If you see following message the connection is good.

Reply from 192.168.100.50; bytes=32,time=1ms,TTL=128.

If you see like this the connection is failed

Reply from 192.168.100.50: Destination host unreachable.

(OR)

Request time out .

2. If your office use user authentication check the login name and password (filled in printer properties ,Job Handling page) to be correct.
3. Print out the print test page.
4. If test print is successful try to print your document file.

1. Turn off the machine power switch and unplug the machine’s power cord. Check the USB cable connection. Next, restore power to the machine.
2. To check the print click start key → device and printer → right click printer driver → printer properties → click print test page.
3. If print test page is OK retry to print your document.
4. If print is not still OK try to change the USB port in your PC.

Cancel printing ,restart your computer and the machine, and try printing again. If little free space remains in the  memory or hard drive of your computer, or many jobs have been spooled on the machine and it has little free memory remaining, printed text may turn into nonsense characters.

1.To cancel printing (Window).

Double click the printer icon that appear print jobs in the box. Right click print job click cancel.

2. To cancel printing at the machine.

Touch the {Job STATUS} key on the touch panel, touch the {print job} tab to change the screen, touch the print job that you wish to delete, and touch the {Stop/Delete} key. A message appear to confirm the cancelling touch the {Yes} key.

3. Many nonsense character are still printed after taking the above measures, remove and then reinstall the printer driver.

1. The document glass or the underside of the document cover/RSPF is dirty . Clean regularly.
2. Use a clean original.
3. Make sure that the resolution setting in the scanner driver is appropriate for the original.
4. If you attempt to scan a large area at high resolution and there is insufficient memory in the machine to hold the scanned data, scanning will take place at a lower resolution and the scanner driver will enhance the data to make up for the lower resolution.Use a lower resolution setting, or a smaller area.
5. The original was not placed in the correct position.Place the original correctly.

1. Shutdown your computer, turn off the machine’s power switch. Next, start your computer, restore power to the machine, and try scanning again. If scanning is still no possible, check the following item.
2. For MFP (Without touch panel)
   1. You need to select correct scanner driver (TWAIN of WIA) for machine
   2. Check the USB cable (or) Network Cable.
   3. Scanning a large area at high resolution results in a large amount of data and extended scanning times. The scanning preferences should be set appropriately for type of original to be scanned. i.e, Text, Text/Graphies, Photograph.
   4. The scan resolution will depending on the scanning area and the machine need enough memory.Free space for scan data.
3. For MFP (With touch panel)
   1. Open network scanner tool software on your PC. At the profile tab, uncheck the profile name and click apply. At the scanner tab, uncheck the scanner name or IP address and click apply.
   2. Next, at the profile tab, select the profile name checkbox. At the scanner , select the scanner name or IP address checkbox then apply. Click OK. Try to scan your document again.